Our sensors track visitors' journey and dwell time where they are stationary. Vemcount uses the dwell time to calculate the queue lengths. The Queue Management solution is the perfect tool for a better customer experience.
Never-ending queues are intrinsically related to shopper satisfaction. Many business owners and managers do not realize the importance of managing checkout lines. Specific customers have no patience waiting in long queues and quickly get annoyed and frustrated.
One in every three potential customer leaves the store if they have to wait for more than five minutes to pay. Retailers experience revenue losses of up to 39% due to long queues.
Our Vemcount queue monitoring system will help you reduce your customers' frustrations and better organize your staff. Accurate video sensors are used to monitor congestion patterns and enable you to forecast when and where queues occur.
Vemcount offers you automated queue monitoring to identify if your service's quality is consistent with your audience's expectations. It anonymously calculates the number of customers at the checkout queues and the average time they spent there.
These key metrics are critical for retailers to manage their personnel and prevent potential customer losses caused by long waiting times.
👣 Follow the queues waiting in real-time.
👣 Receive alerts and automatic notifications.
👣 If you need to open another cashier, the system
will warn you.
👣 Keep your staff focused on sales.
Research shows that the average customer is willing to wait no longer than 14 minutes before leaving your store empty-handed, frustrated, and likely never to return.
While there are many theories behind the psychology of queueing, the factors that frustrate customers the most are uncertain and unexplained waits.
With Vemcount, you can better manage the customer experience through a variety of strategic measures.
You can register the number of visitors in your store, measure queue length and average customer wait time before they are served, and generate real-time alerts to get notified when a count exceeds a certain level.
Having access to these all-important metrics allows you to put strategies in place to minimize long waiting times, allocate extra staff during busy periods and optimize product placements for dwell zones and high traffic areas.
“As the new Country Manager, I will help Vemco grow in Sweden, hopefully gaining more customers, partners, and employees in the area,” he says and continues: “The Swedish market is huge and very exciting. There is a definite need for the products Vemco Group offers”.
2021 has come to an end, and Vemco Group is ready for a 2022, which hopefully brings exciting new partnerships, innovative launches, and continued customer satisfaction. Along with the rest of the world, Vemco Group is hoping to enter a 2022 less affected by the ongoing pandemic, allowing new opportunities to rise on the market.
Vemco Group is a company in constant growth. Since its founding in 2005, the company has spread across the globe and is now represented in 85 countries, such as the United Arabic Emirates, Brazil, Russia, Australia, and Switzerland, to name a few. With headquarters in Fredericia, Denmark, Vemco Group is one of the leading European players in people counting and data analytics. Now, the company prepares to seize Norway and Sweden, while also welcoming a familiar face.
Over the years, we’ve tested a handful of different people counting solutions, which unfortunately have disappointed us at every turn. Finally, with help from Vemco Group, we’ve found the right solution. A valid and good quality solution ensuring that we can optimize our business and measure the performance of our stores (…).
We’ve been satisfied with our collaboration with Vemco Group A/S, which has shown us that it’s possible to reliably and professionally monitor pedestrians on our shopping street. We see a great potential in developing and running our city better based on the insights that Vemco Group A/S has given us.
Jacob Høffer Larsen Project Manager, Smart City Odense
We use Vemcount to measure the traffic at our entrances, so we get an idea of where the customers come from and when the number of visitors peaks during a day, week, month or year. This gives us, among other things, a tool for planning our marketing and activity calendar and subsequently evaluating on these activities
Janni Baslund Dam - Mall Manager
Over the years, we’ve tested a handful of different people counting solutions, which unfortunately have disappointed us at every turn. Finally, with help from Vemco Group, we’ve found the right solution. A valid and good quality solution ensuring that we can optimize our business and measure the performance of our stores (…).
Henrik Wieben Country Manager, Denmark
