Transportation infrastructure

Are you working in the Airport, Duty-Free, Train & Bus Stations or Port sectors? Our Vemcount Analytics system integrated into People Counter sensors will help you to quantify the traffic flow and improve Queue Management.

The benefits for your business

The benefits for your business

Vemcount is your solution to identify the dynamic traffic flows throughout check-in terminals, security checks, duty-free and other zones. With our system, you can quantify flows and queue times.

When you understand the usage of any zone on a location, you know how to improve waiting time, optimize traffic flows, and increase passenger satisfaction.

Our solution provides traffic-related data enabling you to evaluate marketing campaigns and make operational decisions more effectively.

Increase passenger satisfaction and manage queues more effectively by measuring average waiting time spent by passengers at check-ins, security checks, and other counters.

Data Collect
The traffic inside and outside stores is measured and compiled with multiple data sources to provide valuable and accurate information on all aspects of the business.
Data Analytics
Vemcount integrates data into external ERP-, BI- and PoS-systems or into dashboards configured in the cloud to provide real-time performance information.
View KPIs
It s possible to work with different data formats. Analysts and managers can quickly and realistically evaluate KPIs, so all decisions are assertive and secure.
Queue Management: the perfect Vemcount solution for your business

Queue Management: the perfect Vemcount solution for your business

One thing is right: the time a customer spends in a queue influences their feelings about your brand. If they wait too long, they’ll probably be out the door, but if they are served promptly after a short wait, they’ll no doubt be back again.

The Queue Management feature from Vemcount accurately tracks and counts the number of customers standing in a queue in your facility at any time. Setting a benchmark and tracking the wait time and customer interaction time will improve customer flow and satisfaction.

Vemcount offers a comprehensive dashboard, displaying information in real-time, so you can respond accordingly if the queue is too long or if customers are abandoning the line and leaving frustrated.

Efficient Queue Management enables you to improve customer experience by optimizing the checkout process. By keeping queues short and allocating your staff accordingly to prevent overcrowded checkout queues, you will provide optimal customer service.

Vemcount Analytics has it all:

Tenant Revenue Management
Vemcount Analytics interprets the data from your property to help you to make more informed decisions. You can use the available information to predict demand, make strategic pricing decisions, and maximize revenue.
Staff Management
Identify your staff, find out how they interact with customers, and make shift-planning easier. Understand and respond to the need for real-time services, such as serving the bar, having staff at the wardrobe, or cleaning the toilets.
Occupancy Management
Keep track of the number of your visitors at any time. Find out how many customers are at your place at any given moment. Receive alerts if you reach the limit of your guests.
Campaign tracking
Discover the gender distribution of passengers and adjust your campaigns and displays accordingly, measure the commercial potential of an area or the impact of store openings/closings.
Terminal flow
Get the average dwell time spent in a zone, such as understanding passenger waiting times and queue lengths at check-in terminals and compare with self-check-in.
Find peak times
Measure visitor traffic and explore peak times per year, month, week and hour to deploy staff more effectively and to forecast queue demand.
Motivate tenants
Rank stores with each other based on visitor and sales data performance and motivate the stores by sharing the reports.
Customer service
Measure queue length, the average wait time before being served, and customer interaction to increase customer service.
Heat Map
Get an overview of visitors’ walking paths. Identify hot and cold zones and rate the popularity of areas based on their behavior. Understand your visitors’ movement patterns to optimize product placements, store layout, and marketing activities.
Weather changes behaviour
Do you know how sensitive your traffic is to fluctuations in the weather? Find out how traffic corresponds to changes in the weather with the report module.
Follow safety recommendations
Monitor performance and generate real-time alerts to ensure visitors' number does not exceed the safety recommendations.
Real-time
Set real-time warnings when a count exceeds a certain level (e.g., queue length) and allocate staff accordingly.

Over the years, we’ve tested a handful of different people counting solutions, which unfortunately have disappointed us at every turn. Finally, with help from Vemco Group, we’ve found the right solution. A valid and good quality solution ensuring that we can optimize our business and measure the performance of our stores (…).

Henrik Wieben Country Manager, Denmark
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