Are you working in the Airport, Duty-Free, Train & Bus Stations or Port sectors? Our Vemcount Analytics system integrated into People Counter sensors will help you to quantify the traffic flow and improve Queue Management.
Vemcount is your solution to identify the dynamic traffic flows throughout check-in terminals, security checks, duty-free and other zones. With our system, you can quantify flows and queue times.
When you understand the usage of any zone on a location, you know how to improve waiting time, optimize traffic flows, and increase passenger satisfaction.
Our solution provides traffic-related data enabling you to evaluate marketing campaigns and make operational decisions more effectively.
Increase passenger satisfaction and manage queues more effectively by measuring average waiting time spent by passengers at check-ins, security checks, and other counters.
One thing is right: the time a customer spends in a queue influences their feelings about your brand. If they wait too long, they’ll probably be out the door, but if they are served promptly after a short wait, they’ll no doubt be back again.
The Queue Management feature from Vemcount accurately tracks and counts the number of customers standing in a queue in your facility at any time. Setting a benchmark and tracking the wait time and customer interaction time will improve customer flow and satisfaction.
Vemcount offers a comprehensive dashboard, displaying information in real-time, so you can respond accordingly if the queue is too long or if customers are abandoning the line and leaving frustrated.
Efficient Queue Management enables you to improve customer experience by optimizing the checkout process. By keeping queues short and allocating your staff accordingly to prevent overcrowded checkout queues, you will provide optimal customer service.
It is no secret that we are all feeling the economic impact of the world situation in our everyday lives. With the increasing prices on everything from food to gas and electricity, the willingness to buy among consumers has witnessed a global decrease.
“As the new Country Manager, I will help Vemco grow in Sweden, hopefully gaining more customers, partners, and employees in the area,” he says and continues: “The Swedish market is huge and very exciting. There is a definite need for the products Vemco Group offers”.
Many years in the business have given Per-Olof Andersson a strong foothold at Vemco Group, stepping in as the new Business Development Manager. With his newfound position, residing and operating in Gothenburg, Sweden, Per-Olof will handle the shopping mall industry in the Nordics and Baltics.
Our data shows that the most critical time in relation to distance is the moment where customers pick up groceries from the basket and put them on the conveyer belt.
We wanted a central solution that could cover all of our department stores in Denmark. We wanted the same system and a hosted solution but managed from one place. It was also a requirement from the beginning that the solution was able to count very accurately. And it has worked perfectly.
Lasse L. Mohrsen - Loss Prevention Manager
Over the years, we’ve tested a handful of different people counting solutions, which unfortunately have disappointed us at every turn. Finally, with help from Vemco Group, we’ve found the right solution. A valid and good quality solution ensuring that we can optimize our business and measure the performance of our stores (…).
Henrik Wieben Country Manager, Denmark
We use Vemcount to measure the traffic at our entrances, so we get an idea of where the customers come from and when the number of visitors peaks during a day, week, month or year. This gives us, among other things, a tool for planning our marketing and activity calendar and subsequently evaluating on these activities
Janni Baslund Dam - Mall Manager