Our sensors track visitors' journey and dwell time where they are stationary. Vemcount uses the dwell time to calculate the queue lengths. The Queue Management solution is the perfect tool for a better customer experience.
Never-ending queues are intrinsically related to shopper satisfaction. Many business owners and managers do not realize the importance of managing checkout lines. Specific customers have no patience waiting in long queues and quickly get annoyed and frustrated.
One in every three potential customer leaves the store if they have to wait for more than five minutes to pay. Retailers experience revenue losses of up to 39% due to long queues.
Our Vemcount queue monitoring system will help you reduce your customers' frustrations and better organize your staff. Accurate video sensors are used to monitor congestion patterns and enable you to forecast when and where queues occur.
Vemcount offers you automated queue monitoring to identify if your service's quality is consistent with your audience's expectations. It anonymously calculates the number of customers at the checkout queues and the average time they spent there.
These key metrics are critical for retailers to manage their personnel and prevent potential customer losses caused by long waiting times.
👣 Follow the queues waiting in real-time.
👣 Receive alerts and automatic notifications.
👣 If you need to open another cashier, the system
will warn you.
👣 Keep your staff focused on sales.
Research shows that the average customer is willing to wait no longer than 14 minutes before leaving your store empty-handed, frustrated, and likely never to return.
While there are many theories behind the psychology of queueing, the factors that frustrate customers the most are uncertain and unexplained waits.
With Vemcount, you can better manage the customer experience through a variety of strategic measures.
You can register the number of visitors in your store, measure queue length and average customer wait time before they are served, and generate real-time alerts to get notified when a count exceeds a certain level.
Having access to these all-important metrics allows you to put strategies in place to minimize long waiting times, allocate extra staff during busy periods and optimize product placements for dwell zones and high traffic areas.
“As the new Country Manager, I will help Vemco grow in Sweden, hopefully gaining more customers, partners, and employees in the area,” he says and continues: “The Swedish market is huge and very exciting. There is a definite need for the products Vemco Group offers”.
Many years in the business have given Per-Olof Andersson a strong foothold at Vemco Group, stepping in as the new Business Development Manager. With his newfound position, residing and operating in Gothenburg, Sweden, Per-Olof will handle the shopping mall industry in the Nordics and Baltics.
With her master’s degree in “Culture, Communication, and Globalization”, and a multifaceted working experience within customer service, sales, project implementation, marketing, and more, Key Account Manager, Armina Terza, is ready to dive into the all-encompassing world of data.
Over the years, we’ve tested a handful of different people counting solutions, which unfortunately have disappointed us at every turn. Finally, with help from Vemco Group, we’ve found the right solution. A valid and good quality solution ensuring that we can optimize our business and measure the performance of our stores (…).
Our data shows that the most critical time in relation to distance is the moment where customers pick up groceries from the basket and put them on the conveyer belt.
Mikkel Baun Kjærgaard - Professor
We’ve been satisfied with our collaboration with Vemco Group A/S, which has shown us that it’s possible to reliably and professionally monitor pedestrians on our shopping street. We see a great potential in developing and running our city better based on the insights that Vemco Group A/S has given us.
Jacob Høffer Larsen Project Manager, Smart City Odense
We use Vemcount to measure the traffic at our entrances, so we get an idea of where the customers come from and when the number of visitors peaks during a day, week, month or year. This gives us, among other things, a tool for planning our marketing and activity calendar and subsequently evaluating on these activities
Janni Baslund Dam - Mall Manager