Queue Management Solution

Our sensors track visitors' journey and dwell time where they are stationary. Vemcount uses the dwell time to calculate the queue lengths. The Queue Management solution is the perfect tool for a better customer experience.

Queue management in airport check in

Track queue length to prevent missing selling opportunities

Never-ending queues are intrinsically related to shopper satisfaction. Many business owners and managers do not realize the importance of managing checkout lines. Specific customers have no patience waiting in long queues and quickly get annoyed and frustrated.

One in every three potential customer leaves the store if they have to wait for more than five minutes to pay. Retailers experience revenue losses of up to 39% due to long queues.

Our Vemcount queue monitoring system will help you reduce your customers' frustrations and better organize your staff. Accurate video sensors are used to monitor congestion patterns and enable you to forecast when and where queues occur.

Queues at the supermarket

Queue Management

Vemcount offers you automated queue monitoring to identify if your service's quality is consistent with your audience's expectations. It anonymously calculates the number of customers at the checkout queues and the average time they spent there.

These key metrics are critical for retailers to manage their personnel and prevent potential customer losses caused by long waiting times.

👣 Follow the queues waiting in real-time.

👣 Receive alerts and automatic notifications.

👣 If you need to open another cashier, the system
will warn you.

👣  Keep your staff focused on sales.

Real-Time Notifications
Vemcount provides data in real-time, throughout its customizable dashboard, which can also generate alerts when a count exceeds a certain level, for example, to inform long lines.
Reports
Vemcount runs reports, with insights into queue lengths throughout the day, peak queue times or average waiting times. The data can be exported in Excel and PDF.
Group Identification
The customer counter identifies groups of people who are together. If there are a couple in the queue, they are registered as one and not counted as two. It guarantees an accurate prediction of the time spent in the queue.
Staff Exclusion
Exclude staff members in the queue areas so they are not counted in the analysis. Track queues in the helpdesk and information areas to identify the engagement between visitors and staff, their interaction time and cross information.
Supermarket queue line

Minimize queue length and waiting times for the optimum customer experience

Research shows that the average customer is willing to wait no longer than 14 minutes before leaving your store empty-handed, frustrated, and likely never to return.

While there are many theories behind the psychology of queueing, the factors that frustrate customers the most are uncertain and unexplained waits.

Airport queue management

With Vemcount, you can better manage the customer experience through a variety of strategic measures.

You can register the number of visitors in your store, measure queue length and average customer wait time before they are served, and generate real-time alerts to get notified when a count exceeds a certain level.

Having access to these all-important metrics allows you to put strategies in place to minimize long waiting times, allocate extra staff during busy periods and optimize product placements for dwell zones and high traffic areas.

With Vemcount you can:

Understand costumers behavior
Staff allocation
Cost reduction
Benchmarking
Reduce abandonment rate
Workforce efficiency
Discover average service time
Predict queue length
Udvidelse-til-norge-og-sverige-3.png

Vemco Group is a company in constant growth. Since its founding in 2005, the company has spread across the globe and is now represented in 85 countries, such as the United Arabic Emirates, Brazil, Russia, Australia, and Switzerland, to name a few. With headquarters in Fredericia, Denmark, Vemco Group is one of the leading European players in people counting and data analytics. Now, the company prepares to seize Norway and Sweden, while also welcoming a familiar face.

security-camera.jpg

When you think about loss prevention solutions, you probably don’t think about people counters. You probably think about scanners at the door, and of course, security guards. However, footfall counters also have a role to play in security.

Heatmaps and dwell time in retail store

Heatmaps are a graphical representation that helps retailers understand how customers use their brick-and-mortar stores. The data generated at these physical stores help retailers better understand how customers browsed, shopped, lingered, and for how long.

We’ve been satisfied with our collaboration with Vemco Group A/S, which has shown us that it’s possible to reliably and professionally monitor pedestrians on our shopping street. We see a great potential in developing and running our city better based on the insights that Vemco Group A/S has given us.

Jacob Høffer Larsen Project Manager, Smart City Odense
Read case