Our sensors track visitors' journey and dwell time where they are stationary. Vemcount uses the dwell time to calculate the queue lengths. The Queue Management solution is the perfect tool for a better customer experience.
Never-ending queues are intrinsically related to shopper satisfaction. Many business owners and managers do not realize the importance of managing checkout lines. Specific customers have no patience waiting in long queues and quickly get annoyed and frustrated.
One in every three potential customer leaves the store if they have to wait for more than five minutes to pay. Retailers experience revenue losses of up to 39% due to long queues.
Our Vemcount queue monitoring system will help you reduce your customers' frustrations and better organize your staff. Accurate video sensors are used to monitor congestion patterns and enable you to forecast when and where queues occur.
Vemcount offers you automated queue monitoring to identify if your service's quality is consistent with your audience's expectations. It anonymously calculates the number of customers at the checkout queues and the average time they spent there.
These key metrics are critical for retailers to manage their personnel and prevent potential customer losses caused by long waiting times.
👣 Follow the queues waiting in real-time.
👣 Receive alerts and automatic notifications.
👣 If you need to open another cashier, the system
will warn you.
👣 Keep your staff focused on sales.
Research shows that the average customer is willing to wait no longer than 14 minutes before leaving your store empty-handed, frustrated, and likely never to return.
While there are many theories behind the psychology of queueing, the factors that frustrate customers the most are uncertain and unexplained waits.
With Vemcount, you can better manage the customer experience through a variety of strategic measures.
You can register the number of visitors in your store, measure queue length and average customer wait time before they are served, and generate real-time alerts to get notified when a count exceeds a certain level.
Having access to these all-important metrics allows you to put strategies in place to minimize long waiting times, allocate extra staff during busy periods and optimize product placements for dwell zones and high traffic areas.
The system can track and count people, measure distances between individuals, and distinguish between objects (for example, shopping carts and humans, or distinguishing between a large-bodied person and two people walking very closely together).
Learning how to engage customers from different demographic profiles more effectively is proving to be a significant benefit for retail stores, and footfall counting technology is the key to unlocking those benefits.
Over the years, we’ve tested a handful of different people counting solutions, which unfortunately have disappointed us at every turn. Finally, with help from Vemco Group, we’ve found the right solution. A valid and good quality solution ensuring that we can optimize our business and measure the performance of our stores...
Our data shows that the most critical time in relation to distance is the moment where customers pick up groceries from the basket and put them on the conveyer belt.
Mikkel Baun Kjærgaard - Professor
We wanted a central solution that could cover all of our department stores in Denmark. We wanted the same system and a hosted solution but managed from one place. It was also a requirement from the beginning that the solution was able to count very accurately. And it has worked perfectly.
Lasse L. Mohrsen - Loss Prevention Manager
We’ve been satisfied with our collaboration with Vemco Group A/S, which has shown us that it’s possible to reliably and professionally monitor pedestrians on our shopping street. We see a great potential in developing and running our city better based on the insights that Vemco Group A/S has given us.
Jacob Høffer Larsen Project Manager, Smart City Odense