Retailers

Customer experience in a retail store

Based on a representative sample of our customers’ traffic data, the Danish shopping malls felt an increase of 3% this year compared to Black Friday in 2018.

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A retail store’s conversion rate measures the proportion of visitors that purchase in any given store. It is calculated by dividing the number of transactions by the number of visitors, times 100.

Face mask in retail stores

Consumer demands today include controlled social distancing, mask-wearing and sanitizing, as well as product and service accessibility. Customers want to feel safe; they don’t want to struggle to find what they need, and they want to be served promptly.